Privacy Policy

Introduction

At EcoCoach CIC (“we”, “us”, “our”), we are committed to protecting the privacy and security of the personal data we process in the course of delivering sustainable sports coaching services. This Privacy Policy explains how we collect, use, share, and safeguard your personal data and sets out your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

The data controller responsible for your personal data is:
EcoCoach CIC
Company Number: 16297819
Registered Office: 46 High Street, Holbeach, Spalding, England, PE12 7ED

Data Protection Officer

Although not legally required for organisations of our size, we have appointed a Data Protection Lead to oversee compliance.
Email: greenteam@eco-coach.co.uk
Postal: 46 High Street, Holbeach, Spalding, PE12 7ED

Personal Data We Collect

We may collect and process the following categories of personal data:

  • Identity & Contact Data: name, postal address, email address, telephone number

  • Technical Data: IP address, browser type/version, time zone, cookie identifiers, device identifiers

  • Booking & Payment Data: information you provide when booking services, including payment details

  • Marketing & Communications Data: preferences and consents for receiving newsletters, offers, or other communications

How We Collect Your Data

  • Directly from You: when you contact us, complete forms on our website, subscribe to our newsletter, book a service, or otherwise interact with our services

  • Automatically: through cookies and similar technologies when you visit our website

Purposes and Lawful Basis for Processing

Purpose Data Collected Lawful Basis
Providing and managing services Identity, Contact, Booking & Payment Data Performance of a contract
Communicating updates and offers Contact, Marketing & Communications Data Consent
Ensuring network and information security Technical Data Legitimate interests (security and fraud prevention)
Compliance with legal obligations Identity, Contact, Booking & Payment Data Legal obligation

Data Sharing and Third-Party Processors

We do not sell your personal data. We may share data with:

  • Service Providers: Google (analytics), BookWhen (booking platform), IT and payment processors

  • Legal & Regulatory Authorities: where required by law or to protect our legal rights

Cookies and Tracking Technologies

We use cookies to:

  • Enable core website functionality (essential cookies)

  • Analyse site usage (Google Analytics)

  • Remember your preferences

International Data Transfers

All of our processing and storage occurs within the UK. We do not transfer your personal data outside the UK or European Economic Area.

Data Retention

We retain your personal data only as long as necessary to fulfil the purposes set out above, including to comply with legal, accounting, or reporting requirements. In general:

  • Booking and payment records are retained for a minimum of 6 years for tax purposes

  • Marketing consents are retained until withdrawn

Your Data Protection Rights

Under the UK GDPR, you have the right to:

  1. Be Informed about how your data is used

  2. Access the personal data we hold about you

  3. Rectification of inaccurate or incomplete data

  4. Erasure (“right to be forgotten”) in certain circumstances

  5. Restriction of processing in certain cases

  6. Data Portability to receive your data in a structured, machine-readable format

  7. Object to processing based on legitimate interests or direct marketing

  8. Withdraw Consent at any time where we rely on your consent

Exercising Your Rights

To exercise any of these rights, please contact our Data Protection Lead at:

greenteam@eco-coach.co.uk

. We will respond to your request within one month, or within two months if your request is complex.

Complaints

If you believe we have unlawfully processed your data, you can complain to the Information Commissioner’s Office (ICO) at https://ico.org.uk or by calling 0303 123 1113.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top will reflect the latest version. We encourage you to review this page periodically for any changes.

Contact Information

For further information on our privacy practices, or to contact us regarding your personal data, please use the following:

EcoCoach CIC

46 High Street, Holbeach, Spalding, England, PE12 7ED

greenteam@eco-coach.co.uk